To expedite order processing, all sales are final and non-refundable when purchasing a GiftYa. Similar to buying a gift card in a store, once the purchase is complete, order cancellation is not pos...
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If you have sent your GiftYa to the wrong phone number or email address, there is no need to worry!
Follow these steps to change your recipient's email or phone number:
Click "Chat Now" on the bot...
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Why was my order canceled?
Your order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we can’t verify this information, we are un...
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If your recipient cannot use their GiftYa, our support team is here to assist them!
To contact us, please use the chat icon at the bottom right of this page.
GiftYa is not a traditional eGift. We...
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Our Virtual Assistant can help you modify your order!
Follow these steps:
Click the "Chat Now" icon on the bottom right-hand side of this screen
Type "Make changes to my order"
Select one of thes...
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You can easily see your order history by signing into your GiftYa account.
Sign in here or on our app using your cell number.
Once you are logged in, you can view your account and see your "Sent Gi...
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If your recipient has not yet received their GiftYa, ask our Virtual assistant to resend it!
Follow these steps:
Click "Chat Now" on the bottom right-hand side of this screen.
Type "Resend GiftYa ...
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