Can I Cancel My Order or Get a Refund?We want every GiftYa experience to be smooth. Here's what to know about cancellations, refunds, and order issues. Can I cancel my order?Most GiftYa orders are ...
See more
If you have sent your GiftYa to the wrong phone number or email address, there is no need to worry! Follow these steps to change your recipient's email or phone number from your account:To resend y...
See more
My Order Was Canceled — What That MeansIf your GiftYa order was canceled at checkout or shortly after, this guide explains why it happens, what to expect on your statement, and what to do next.From...
See more
If your recipient cannot use their GiftYa, our support team is here to assist them! GiftYa is not a traditional eGift. We offer several redemption options for your recipient to choose from.We highl...
See more
Step 1: Check your spam or filtered messages folderBefore anything else, check whether the text arrived but got filtered. The steps differ by device: iPhone (iOS)
Open the Messages app
Scroll to th...
See more
If you get an email or text message confirming an order with GiftYa and you did not place the order, please:
Confirm that no members of the household or family placed an order inadvertently using y...
See more
Why can't I redeem my gift card? (Self-gifting policy)Gifts sent to the same phone number used to purchase them cannot be redeemed. Here's why, and what to do next.The short answerOur gift cards ar...
See more
After placing an order, you can change the following:Recipient's phone numberRecipient's email addressDelivery dateThe merchant cannot be changed by the sender. How to make a changeContact our supp...
See more
Your purchase history is available in your GiftYa account under Sent GiftYas.To access your purchase history:
Log in at giftya.com or in the GiftYa app using your mobile phone number.
Go to Sent Gi...
See more
Why does this happen?GiftYa marks an order as "Delivered" once the notification is successfully dispatched from our system. However, the recipient may still not see it due to:
The text being filter...
See more