Refunds, Order Help & SupportWe want every gift card experience to be smooth. See below for how to troubleshoot order issues and refunds.
Can I get a refund on a gift card I purchased? Most gift pu...
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If you have sent your GiftYa to the wrong phone number or email address, there is no need to worry! Follow these steps to change your recipient's email or phone number from your account:Go to gifty...
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My Order Was Canceled — What That MeansIf your GiftYa order was canceled at checkout or shortly after, this guide explains why it happens, what to expect on your statement, and what to do next.From...
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If your recipient cannot use their GiftYa, our support team is here to assist them! GiftYa is not a traditional eGift. We offer several redemption options for your recipient to choose from.We highl...
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Step 1: Check your spam or filtered messages folderBefore anything else, check whether the text arrived but got filtered. The steps differ by device: iPhone (iOS)
Open the Messages app
Scroll to th...
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If you get an email or text message confirming an order with GiftYa and you did not place the order, please:
Confirm that no members of the household or family placed an order inadvertently using y...
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Why can't I redeem my gift card? (Self-gifting policy)Gifts sent to the same phone number used to purchase them cannot be redeemed. Here's why, and what to do next.The short answerOur gift cards ar...
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Our Virtual Assistant can help you modify your order!
Follow these steps:
Click the "Chat Now" icon on the bottom right-hand side of this screen
Type "Make changes to my order"
Select one of thes...
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You can easily see your order history by signing into your GiftYa account.
Sign in here or on our app using your cell number.
Once you are logged in, you can view your account and see your "Sent Gi...
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Why does this happen?GiftYa marks an order as "Delivered" once the notification is successfully dispatched from our system. However, the recipient may still not see it due to:
The text being filter...
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