Why was my order canceled?
Your order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we can’t verify this information, we are unable to process your purchase and are unable to reverse this decision.
Was I charged?
When your order was placed, your payment method was authorized for the purchase amount; this is not a charge. Please allow 3-7 business days for this authorization to be reversed depending on your payment method. The charge will not be deducted from your account.
Can you reprocess my order?
Unfortunately, we are unable to reprocess a canceled order. As the gift card industry is highly regulated, our agents cannot provide further details as to the specific reasons your transaction was declined. Future orders will not be accepted from your account.
We apologize for the inconvenience.