If your recipient cannot use their GiftYa, our support team is here to assist them! Unfortunately, we are unable to issue a refund for the unused gift but can assist your recipient.
To contact us, please use the chat icon at the bottom right of this page.
GiftYa is not a traditional eGift. We offer several redemption options for your recipient to choose from.
We highly recommend the "Activate" method because it's scam-proof, fraudsters cannot steal your information, you’ll never lose the gift, and it eliminates criminal use. Your recipient can easily connect their GiftYa to their personal debit card. After their card is connected, they can make a purchase with that card at the merchant and we will immediately issue a credit for the amount spent until the GiftYa is used in full. Unfortunately, the "activate" method is not available for Visa GiftYas.
We also offer other ways to use your gift such as an eGift, swapping for another merchant, transferring to bank account using Zelle®, or getting a Visa gift card mailed to you.