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FAQ

  • Why GiftYa asks you to verify your phone number plus icon minus icon
  • We verify your contact info to confirm your identity, prevent fraud, and keep your account secure. It's a quick, one-time step during card retrieval, account setup, or login.How it works: You'll re... See more
  • Is the Visa Card I received reloadable? plus icon minus icon
  • If you received a GiftYa and exchanged it for a Physical Visa Card, the card is NOT reloadable.You can use the number or the website on the card to check the balance and transaction history See more
  • Using your credits to make a purchase plus icon minus icon
  • To make a purchase using your credits please follow these steps - NOTE : You will not be able to use credits with a PayPal Transaction*  Step 1 : log into your GiftYa account https://www.giftya.com... See more
  • How do I contact a Customer Support Agent? plus icon minus icon
  • Interested in reaching out to our in-house support team? To begin, utilize the chat icon located on the bottom right-hand side of this screen to engage with our BOT, which can address many of your ... See more
  • How much does it cost to use GiftYa? plus icon minus icon
  • It is 100% free to sign up for GiftYa, receive a GiftYa, and use a GiftYa.   For buyers: A processing charge is charged based on the value of the gift:  $5 - $100 = $1.95 $101 - $150 = $2.95 $151 ... See more
  • Is a GiftYa the same thing as a gift card? plus icon minus icon
  • GiftYa is not the same thing as a gift card. A GiftYa is the next-generation virtual gift card! A personalized gift that provides the recipient multiple ways to use their gift depending on the sel... See more

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