We're always here to help. Here are different ways to reach us, so choose what’s best for you.
Live chat
For the fastest response time, use the chat icon in the bottom-right corner of any page on giftya.com. Our chat agent can immediately answer most questions.
If the chat agent can't resolve your issue, it will automatically create a support ticket and route it to our customer care team. There’s no need to follow up separately.
Send a message to support@giftya.com. Once your ticket is submitted, you can typically expect a response within 60 minutes. Ticket volumes vary based on time of day and holidays, so we appreciate your patience.
To get help faster, please have the following ready when you contact us:
- The email address or phone number associated with your account
- Your order number (found in your confirmation email)
- A brief description of the issue