My Zelle® Transfer Failed

There are five possible reasons your Zelle® transfer failed:

1. There’s an issue with your contact information (wrong email or phone number).
2. There’s an issue with the bank’s information (wrong routing or account number).
3. Your account has been blocked (either by your bank or Zelle® itself).
4. There’s a technological issue (problems with Zelle®’s servers, problems with your bank’s servers).
5. Your Zelle® account is linked to an inactive or closed bank account.

What if I see $0 after my failed Zelle transfer?

If you see $0 on your gift after a failed Zelle transfer, pelase give it some time. The funds will return to the gift within a few hours, and you will be able to choose a different redemption method. If the funds do not return after a business day, please contact our support, and we will investigate it further. 

For further assistance, please reach out directly to your financial institution. If your bank cannot resolve this issue, you may select an alternate redemption method. Learn more about redemption methods here!